THE S wobbles and makes a noise even if I lock either side, it still. Are my installation wrong?

There is some space even if you installed it properly, the noise will still occur due to movement. Please use with confidence. 

The S doesn’t lie flat, is it a malfunction?

“THE S” has a structure that allows you to recline within safe range, up to 150 degree or more if you are using the inner cushion for newborns with the lowest recline. However, it cannot be a flat recline.

This is because newborn baby’s skeletons are undeveloped, when it encounters the head-on collision, the impact can be dispersed over the large area of the back with using our reclined back. Besides, it also does not affect the abdominal breathing.

If you are using a flat recline, the impact will be dispersed over the shoulder belt only Babies with less than 10kg do not have mature bones, not only it cannot withstand such a high impact, but the babies can also fall out of the belt to cause accident.

Many child seat manufacturers and automobile manufacturers around the world have adopted the “Chair type” concept, so please use with confidence.

*Avoid using it continuously for a long time. For examples, please have a 15 minutes break for about 1 hour usage.

*Please be careful about changes in your child’s physical condition and make sure the neck is in protection.

How long shall the seat belt be used to fix the car seat?

Generally, the minimum length of seat belt is 220cm. You can come to the shop counter for installation.

Can the long-time used old car seat be repaired?

 To avoid structure change in the car seat due to the disassembly, we only provide replacement parts, and maintenance in any form will not be provided.

Can I use a parenting station as a crib?

Not suggested. When using the parenting station, the baby will need to wear a five-point seat belt, do not use it more than 2 hours. It is suggested to use the parenting station to establish a regular schedule for babies .

Can the cushion cover be cleaned?

You can take the whole cover to do cleaning (regular cleaning is suggested), keep below things in mind when cleaning it :

1. The water temperature is below 30 degrees.
2. Use a Combi detergent and the soaking time shall be no more than 10 minutes.
3. Do not use whitening, bleaching, long-lasting cleaning agents.
4. Dry it in the shade and avoid sun exposure.
5. Do not iron it.

When the parenting station can be used after birth ?

You can use it from newborn . However , use a sleeping angle of the backrest reclined until two or three months child's is firmed

What is an apporiate time to use swing ?

Always check and pay attention to child's facial expression , whether a child is in good mood.

How many time to use ot per day that should be apporiate ?

Around 30-60 minutes per time for a child sitting that should be sufficient enough . It is also a reference even for a child playing . The best way is a mother cradle the baby .

Never use the parenting station for a long time . Total 3-4 hours to use it per day.

While a child was asleep from swing , do not move a child immediately to the bed because the child may wake up easily . Move a child after falling in sleep .

What is the best comfort to swing ?

Recline the backrest to the swing position and put a child to sleep , gentle swing is the most comfort to a child by monitor the situation .

When a child asleep , please reduce the speed of swing gradually.