Why the swing is not smooth ?
Please check the swing placed on flat surface to use . If is it auto swing mode , apply swing level 2 or above .
When the auto swinging function , the main body is bumping into the internal stoppers ?
Swing may bump the internal stoppers when the swing level is too large . In such case switch the swing level to 1 lower .
Can the auto swing parenting station bought from Japan be used in South East Asia market ?
The auto swing parenting station bought from Japan only applies to Japan 110V, it is not applicable to other countries where its voltage is 220V. For safety reasons, it is strongly suggested that consumers purchase the product from local retails shops .
Why does the feeding spoon have color? Is it safe?
Due to the soft touch feel and to avoid hurting the baby’s tender mouth, the feeding spoon is made of TPE plastic material, which is different from the handle made of PP plastics in the hardness and density. As TPE material’s molecules have relatively large space (so soft), after a period of time, pigment foods (such as carrot puree, apple puree) or oil are easily attached and infused into the feeding spoon. Be sure to clean it with detergent after feeding as soon as possible. Do not sterilize unclean feeding spoons. If the feeding spoon is still discolored after a period of time of use, as it is penetrated by natural pigments, do not worry about its safety.
Why is the bottom of the measuring spoon of Step-up Cooking Set damaged?
If the measuring spoon is used to grind food on Step 1 plate or stainless steel mesh, it may damage the bottom of the measuring spoon. The measuring spoon is only suitable for crushing the cooked food.
Why does the mug leak of water ?
Please check below :
1. Whether you use the sealing ring;
2. Whether the sealing ring is installed reversely (check the bulge of the rubber ring)
3. Make sure that there are no missing parts (such as straw, spout , sealing ring);
4. Make sure that the direction of the handle is correct (it should be in the same direction as the pattern).
※ Leak-proof design refers to the situation that when cover it with the lid and transparent cover, the water will not flow out from the cup. But when the baby is using it, it is normal that the water flows out from the nipple, spout, straw and wide mouth lid.
How to sterilize a Combi mug ?
Heat resistance of Combi mugs and baby accessories is 120 degrees or more, which can be sterilized by Combi Steam Sterilizer & Dryer . But when using UV sterilizer, you need to pay attention to changes in plastic material. If the product becomes brittle and yellow, please stop using it.
Does Combi Balloon / Straight mug have any spare parts for replacement?
Yes . Combi Cup Mug , Sealing Ring , Spare Straw ( 200ml / 300 ml) , Spout parts can be separately purchased and replaced .
Can Combi tableware be sterilized ?
Heat resistance of Combi tableware is 120 degrees or more, which can be sterilized by steam sterilizer. But when using UV sterilizer, you need to pay attention in plastic material. If the product becomes brittle and yellow, please stop using it.
Can the base of the toilet trainer be bought separately?
It is not available sold separately .